Privacy Policy
Last Updated: December 15, 2025
Contact Information
Pinnacle
Alexanderplatz 7, 10178 Berlin, Germany
Phone: +49 30 2462 8174
Email: info@pin-nacle.com
Our Commitment to Data Protection
At Pinnacle, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our arcade game development services. We are committed to transparency and giving you control over your data.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and German federal data protection legislation. This policy applies to all visitors and users of our website and services.
Information We Collect
Information You Provide Directly
When you interact with our website or services, you may choose to provide us with personal information, including:
- Name and contact details when you fill out our contact form
- Email address for communication and project inquiries
- Project information and specific requirements you share with us
- Any other information you choose to provide in messages or correspondence
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- Browser type and version
- Operating system and device information
- IP address and geographic location
- Pages visited and time spent on our website
- Referring website and navigation patterns
- Cookie preferences and consent choices
Legal Basis for Processing
We process your personal data based on legitimate legal grounds, including your consent when you submit forms or accept cookies, contractual necessity when providing services, compliance with legal obligations, and our legitimate business interests in operating and improving our website and services.
How We Use Your Information
We use the information we collect for specific purposes that help us provide and improve our services:
Service Delivery
We use your contact information to respond to inquiries, provide requested information about our arcade game development services, and communicate about potential or ongoing projects.
Website Improvement
Analytics data helps us understand how visitors use our website, identify areas for improvement, and optimize the user experience. This includes analyzing navigation patterns and page performance.
Marketing Communications
With your consent, we may send you information about our services, industry insights, and updates that we believe may interest you. You can opt out of marketing communications at any time.
Legal Compliance
We may process your data to comply with legal obligations, respond to lawful requests from authorities, protect our rights and interests, and prevent fraud or misuse of our services.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data in the following limited circumstances:
- Service Providers: We work with trusted third-party service providers who assist us with website hosting, analytics, email communications, and other business operations. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose information when required by law, in response to legal processes, to protect our rights or the rights of others, or to investigate potential violations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security updates and patches
- Firewall and intrusion detection systems
Organizational Measures
- Access controls and authentication
- Staff training on data protection
- Regular security assessments
- Data breach response procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you of any data breaches in accordance with applicable laws.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements:
- Contact form submissions are retained for up to two years or until you request deletion
- Website analytics data is typically retained for 26 months in accordance with industry standards
- Cookie consent records are maintained for the duration of your consent or until withdrawn
- Business correspondence and project information may be retained longer for contractual and legal purposes
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and legal obligations.
Your Privacy Rights
Under applicable data protection laws, you have important rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you and learn how it is processed.
Right to Rectification
You can request correction of inaccurate or incomplete personal information.
Right to Erasure
You can request deletion of your personal information in certain circumstances, subject to legal retention requirements.
Right to Data Portability
You can request a copy of your data in a structured, commonly used format and transfer it to another service provider.
Right to Object
You can object to processing of your personal information based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information provided on this page. We will respond to your request within the timeframes required by law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
- Browse our website without providing any identifying information
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm when your data has been removed from our systems.
International Data Transfers
As we operate primarily within the European Economic Area, your data is generally processed and stored within this region. However, some of our service providers may be located outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action to remove the data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and may provide additional notice through our website or by email if appropriate. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Questions and Concerns
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Pinnacle
Alexanderplatz 7, 10178 Berlin, Germany
Email: info@pin-nacle.com
Phone: +49 30 2462 8174
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In Germany, the competent authority is the Federal Commissioner for Data Protection and Freedom of Information.